• Ticket availability is limited. Tickets will be sold during the pre-sale lotteries while currently available inventory lasts. Ticket sales will be closed when the number of tickets sold reaches the limit of currently available inventory. In that case, tickets will not be available for general on sale.
• Your ticket purchase constitutes a personal, revocable license and, at all times, remains the property of the event organizer.
• Your ticket(s) are sold by the event organizer directly to you the consumer. Any tickets purchased by businesses or traders in breach of the terms and conditions of ticket sale may be cancelled. By accepting these terms and conditions you confirm that you are a consumer.
• Preschool-aged children are not allowed entry.
• The door and show times are subject to change.
• Please purchase tickets from the official ticket agencies stated on the official page.
• Tickets purchased through channels other than official sales routes (such as individual sales, auction sites, ticket shops, etc.) are not guaranteed to be valid.
• Transferring tickets to third parties is prohibited. Reselling for profit and listing on auctions is also prohibited.
• Purchase Limit: 4 per transaction per show
• Reserved Seat Only.
• View from some seats may be obstructed.
• Please note that some seats may require you to be seated during the show.
• If you purchase multiple tickets, please be aware that the seats or standing positions for accompanying individuals may not be adjacent.
• Cancellations, changes, and refunds after ticket purchase due to customer circumstances are not permitted.
• If you require a wheelchair, you must use the designated wheelchair area for safety reasons. If you wish to attend in a wheelchair, please purchase S-seats. Accompanying individuals are limited to one person. The accompanying person will also require a ticket. Please note that space is limited. If you plan to attend in a wheelchair, please contact the TAYLOR SWIFT | THE ERAS TOUR Japan Tour Office after purchasing your ticket.
• There is no cloakroom available at the venue. Also, the number of lockers inside the venue is limited. Please use the coin lockers outside the venue before arriving. Note that the payment method for the lockers inside the venue is limited to transportation IC cards (such as Suica, PASMO, etc.).
• Bag inspections will be conducted upon entry. If you cannot cooperate with the inspection, you may be denied entry. Please be aware of this in advance.
• Bringing cans and glass bottles, and plastic bottles are not allowed. We do not provide alternative containers, so please dispose of them at the entrance.
• Items deemed dangerous or causing inconvenience to other customers are strictly prohibited.
• Pets are not allowed to accompany you into the venue. However, guide dogs and other assistance dogs are permitted. If you plan to attend with an assistance dog, please contact the TAYLOR SWIFT | THE ERAS TOUR Japan Tour Office in advance for smooth guidance.
• For any conflicts or disputes between customers within or outside the venue, please resolve them peacefully amongst yourselves.
• Persons in a state of excessive alcohol consumption, engaging in behavior that causes inconvenience to other customers, or refusing to follow staff instructions may be asked to leave. No refunds will be provided in such cases.
• Please follow the instructions of the staff inside the venue. The performers, organizers, and venue will not be held responsible for any accidents, injuries, or incidents resulting from failure to comply with staff instructions.
• Please refrain from throwing objects onto the stage or rushing towards the stage, as it poses a safety risk. Viewing outside of your designated seat or area during the performance is strictly prohibited.
• We kindly ask you to use public transportation.
• After the performance, please follow the guidance of the staff for exit instructions.
• In the event of a cancellation, we will not compensate for travel expenses, accommodation fees, etc. (including cancellation fees) to the venue.
• We are holding this event with the cooperation and understanding of the local residents and facility. We appreciate your cooperation.

• The tickets for this performance will be available only through the smartphone app “AnyPASS” (electronic tickets) at https://anypass.jp/.
• To receive the tickets and enter the venue on the day of the performance, you will need a smartphone compatible with the “AnyPASS” app.
• Only the device with the mobile phone number registered in the “Mobile Phone Number (AnyPASS Issuance)” field of the customer information at the time of application will be able to receive the tickets. (Ticket information is linked to the mobile phone number at the time of purchase.)
  Tickets cannot be received on a device with a different mobile phone number, so please do not change or cancel your mobile phone number until the day of the performance. Changing the device with the same phone number is acceptable.
• We will inform you about the E-ticket issue date, seat numbers, and other details as soon as they are determined on the official website.
• For this performance, each person must have one ticket for entry. Please use AnyPASS to distribute tickets to your companions.
  Please note that the tickets allocated to the applicant cannot be distributed or transferred to others.
  When your companion receives the ticket, they also need to download the AnyPASS app and register for it (free of charge).
  When applying, please make sure that all participants of this performance have smartphones with the following compatible operating systems and SMS authentication available before proceeding with the application.
  Printouts or screenshots of the tickets will not be accepted for entry.
• If you come to the venue without distributing the tickets, it may take time to enter.
  Please make sure to distribute the tickets and register and receive the tickets for your companions through AnyPASS before coming to the venue.
• If you purchase tickets for the same date and time multiple times with the same phone number, each set of tickets will remain as individual tickets for the respective purchaser.
  The tickets that remain with the purchaser can only be used by the purchaser. Please note that they cannot be used or accessed by others.
• If your companion is a minor and does not have a compatible smartphone, they will be allowed entry on the day of the performance by presenting identification and providing their name, contact information, etc.
  Entry will only be permitted when all applicants and their companions are present together.
  If identification cannot be provided and the person is not a minor, entry may be denied. Please be aware of this in advance.
  Further details will be provided to purchasers at the time of ticket issuance.

※AnyPASS language display can be switched between Japanese and English.

Please note that those who do not meet the above requirements will not be able to enter. Please understand this in advance.

■Please download the smartphone-exclusive app “AnyPASS” from the following links:

【For iPhone users】 App Store
https://apps.apple.com/jp/app/id1509651539
【For Android users】 Google Play
https://play.google.com/store/apps/details?id=com.anypass.android

■ Supported Operating Systems■
iPhone: iOS 14 or later
Android: Android 9.0 or later (excluding some models)

For more information and instructions on how to use AnyPASS, please visit the official AnyPASS website at “https://anypass.jp/” and the official AnyPASS videos on YouTube at “https://www.youtube.com/@anypass5611“.

■Policy Against Illegal Ticket Resale■
Your ticket(s) will IMMEDIATELY BECOME INVALID if resold OR OFFERED FOR SALE. Tickets sold via third parties and other unauthorized outlets, including online auction sites, are not valid for admission. The resale of a ticket renders it invalid and may lead to refusal of entry.

■ Official Ticket Resale ■
※The tickets you have purchased are eligible for the official ticket resale service. (※Please note that VIP Packages and BOX SEAT are not eligible for the resale service.)
Through the official ticket resale service, individuals who are unable to attend the event can sell their tickets, and those who wish to attend can purchase them at face value. This system allows for a fair exchange of tickets.
For more information, please check the official resale service.
Please note that the use of the official ticket resale service is limited to individuals who hold an account at the financial institutions listed here: “https://www.zengin-net.jp/zengin_system/member/” and have a branch located within Japan.

We are pleased to provide you with comprehensive details about the Official Resale Service for the upcoming event. The Official Resale Service allows those who can no longer attend the event to give up their tickets for resale, while those still interested in attending can purchase them at a fixed price through the “AnyPASS STORE.”

How to Sell Tickets for Resale:
Notes:
・ Listing does not guarantee a successful resale.
・ You can not select a particular individual as resale buyer.
The customer information of tickets sold through resale platforms will remain confidential, and neither the seller nor the buyer will have access to this information.
・ If the resale is unsuccessful, the tickets automatically return to the customers who listed them after the resale ends for each performance.
We will also notify you by email at the same time.
Even if you do not receive the email due to notification settings or domain issues, please check the app, as the tickets have been returned.
Please note that ticket fees are non-refundable.
Depending on the processing status of the relevant tickets, it may take some time for the returned tickets to be reflected in “My Events.”

1.Receive the applicable ticket at “AnyPASS.
Please refer to the following link, to acces your ticket:
https://anypass.jp/beginner/event.html

2.Distribute tickets for the purchaser’s own tickets to be displayed.
If you are reselling tickets for accompanying guests, you can distribute them even after listing. However, if you are listing because the purchaser cannot attend, please distribute all tickets to accompanying guests first.
If a companion returns tickets to the original purchaser after original purchaser successfully reselling the ticket, the returned tickets become the purchaser’s tickets again.
However, please note that tickets retained by the purchaser cannot be redistributed to accompanying persons.
During the resale period, it is possible to list the ticket for resale again if desired.
If you distribute tickets, please distribute them in order from the tickets displayed at the top of the “My Events” ticket list screen.
Please be careful not to leave gaps when distributing, as it may result in non-adjacent seats.

3. Exhibit tickets by clicking the “Exhibit” button on the “My Events” ticket list screen.
Tickets eligible for resale will display a “List for Resale” button on the ticket list screen when the resale period begins. If the “List for Resale” button is not displayed, the ticket cannot be available for resale.

4.Set the number of tickets to be sold and conditions, and click “List Tickets for Sale.”
The number of tickets for sale can be set in units of one within the purchased quantity.
When the listing is complete, the ticket for the specific event on the “My Events” ticket list screen will show “Listing” status.

5. Please register the account details for the resale of the ticket amount for successful resale. Refer to the following for registration instructions.
https://faq.anypass.jp/anypass/detail?site=VB91N06U&category=7&id=52
When entering “Financial Institution” and “Branch Name,” you must select from the options presented. If the suggested options do not appear, the account information provided is not valid.
If there is an error in the registered account number, making it impossible to transfer funds, the deposit will be made at the amount minus the retransfer fee (550 JPY) during the retransfer, so please be careful not to make any errors.
Listing is only possible for the purchaser. If someone who received a distributed ticket cannot attend, please return the ticket to the purchaser and then list it.

Tickets before successful resale can be canceled. Refer to the following for cancellation instructions.
Tickets that are “In the process of purchase” cannot be canceled for resale.
https://faq.anypass.jp/anypass/detail?site=VB91N06U&category=7&id=53

For further details on listing, please also check here:
https://faq.anypass.jp/anypass/list?site=VB91N06U&category=7

How to Purchase Resale Tickets:
1. Download and register the “AnyPASS” smartphone application.
To purchase tickets on the “AnyPASS STORE,” registration on the “AnyPASS” app is required. Download the “AnyPASS” app on your smartphone and complete the registration.
For download and registration instructions, please refer to:
https://anypass.jp/beginner/config.html

【Requirements for AnyPASS Electronic Tickets】

• Installation of the “AnyPASS” smartphone application is necessary.
• For iOS devices, a smartphone capable of using “SMS service” or “voice calls” is required.
• For Android devices, a smartphone capable of using “voice calls” is required.
• Registration using IP phones starting with numbers like 050 is not possible.
• If using a mobile phone contracted in Japan, please try using numbers starting with 070, 080, or 090.
• One device is required per attendee.
• Compatible OS: iPhone → iOS 14 or later, Android → Android 9.0 or later (excluding some models)
• Devices with download restrictions for apps, such as feature phones (garake), PCs, GaraHo, Windows Phone, BlackBerry, easy-to-use phones, and kids’ smartphones, cannot use the app. Additionally, a SIM card with a registered phone number and internet connectivity are necessary for use.

2. Find the ticket you want to purchase on “AnyPASS STORE”.
After registration, you can purchase resale tickets on the “AnyPASS STORE” using your smartphone or computer.
・ Purchasing tickets is also possible from a computer. If using “AnyPASS STORE” on a computer, log in with the “email address” and “password” set during AnyPASS registration.
If referenced from the app’s “Resale” section, press the “Check AnyPASS STORE” button to confirm.
You can purchase tickets here if there are any available during the resale period.
■“AnyPASS STORE” (Resale Venue)
https://store.anypass.jp/resale-list

3. Purchase the tickets
If you find the desired tickets, select the relevant ticket and proceed with the payment.
・ Payments are accepted only via credit card.

4. Completion of purchase
Upon completion, the purchased tickets will be displayed in the “My Events” ticket list. If you’ve purchased multiple tickets, distribute them to your accompanying guests.
・ Tickets purchased through resale can be resold again within the specified period.
・ Seat information will be displayed around 15:00 on the day before each event.
For detailed purchase instructions, please also refer to:
https://faq.anypass.jp/anypass/list?site=VB91N06U&category=8

5. Refer to the following for distribution instructions:
https://anypass.jp/beginner/share.html
・ If you’ve purchased more than two tickets, distribute them to your accompanying guests.

Other Notes:
For more information and details, visit the official website.
https://taylorswift-theerastour.jp/