【重要】AnyPASSチケット発券・入場についてのご案内

【Important】Information on AnyPASS Ticket Issuance and Entry

The method of confirmation varies depending on the purchase site.
Please check the following.

【Lawson Ticket Overseas Sales】
1. Access the receipt you received from your purchase.
   Lawson Ticket Pre-Sale(Lottery)＜https://l-tike.com/st1/taylorswift1＞
   Lawson Ticket Second Pre-Sale(Lottery)＜https://l-tike.com/st1/taylorswift2＞
   Lawson Ticket General On Sale(FCFS)＜https://l-tike.com/st1/taylorswift-pre＞
2. Click the “My Page” on the website.
3. Enter the “email address,” “phone number,” and “password” you registered when entering, and log in.
4. Viewing application history
5. Click the “Detail”
6. Viewing application details

Please tell me the supported devices and recommended system requirements. You can check the supported devices and recommended system requirements for AnyPASS below.
To use the app, you need “SIM card with a registered phone number” and “internet connection”.

【Supported devices and recommended system requirements】
https://faq.anypass.jp/anypass/detail?site=VB91N06U&id=67

You can’t use AnyPASS on devices that do not have a SIM card inserted or do not have a mobile phone number registered.
AnyPASS can’t be used on feature phones either.
Please prepare a device that can use AnyPASS before the performance date.

When launching AnyPASS, the device's time setting must be set to Japan Time(JST).
When using AnyPASS overseas, please check your device's time settings and try restarting the device before launching AnyPASS.
If you are connected to Wi-Fi, please also try launching it on a different network.
For questions about device operation and internet connectivity, please refer to the user manual for your device or contact the appropriate support.

AnyPASS app allows you to switch between “Japanese” and “English”.
You can switch the language using the “Language” option displayed in the lower left corner of the app screen.
If “Language” is not displayed, please restart the app.

You cannot share your AnyPASS account with others.
Please register the information of the account user themselves.

When SMS cannot be sent correctly during AnyPASS registration, please check the following.

• Are you using a smartphone capable of sending SMS?
• Is your device set up to send international SMS messages abroad?

SMS verification is for sending only, and there are no received messages.

When using multiple phone numbers with dual SIM cards, if you are unable to select the desired phone number during AnyPASS registration, please check the setting for the “Standard SIM card for making phone calls”.
Please set the phone number for making calls to the mobile phone number you provided for AnyPASS registration and try again.
After confirming the device settings, please perform “Delete AnyPASS app” and “Restart the device”, then reinstall the app and try the registration process again.

Please delete the AnyPASS app, then redownload it and try the operation again.
If a message requesting 'Permission for making and managing calls' appears during the initial launch of the app, please be sure to select “Allow” as it is necessary for the authentication of the phone number.
If you have set it to “Deny”, please redownload the app and proceed with the registration process.

It's possible that the phone number authentication is being done while your phone is set to“private”.
Please check the “Phone number notification settings” on your device.
If the calls are set to be “private”, change the setting to show the number and try the authentication process again.
When making a phone call, please use the standard app on your device.
Registration using IP phone is not possible.
If you are using a mobile phone with a contract within Japan, please try using a mobile phone number starting with 070, 080, or 090.
If you are using Wi-Fi, please switch to the carrier network and try the operation.

When performing “phone number authentication” multiple times during the registration process, you may see a message saying “This phone number is already registered”.
If you have never completed registration for AnyPASS before, please choose “Register as a new” and proceed with the process.

When using AnyPASS, it is mandatory to link with +ID. However, AnyPASS and +ID are separate services.
Even if you change the registration information (such as phone number) for +ID, the registration information for AnyPASS will not be updated.
When new user sign up or if there is a notification on the home screen, please proceed with the linkage process between AnyPASS and +ID.
After logging in to +ID, it is necessary to grant permission for the linkage.
If you don't have +ID, please proceed with a new registration.
You're able to see the linked +ID information on “Profile confirmation/Change“ after you signed up.
For details about +ID services, please check the information below.

【About +ID】
https://plus-id.jp/top.html

The registration method and linkage method for +ID, please check the following steps.

1. Click on “With no +ID“ below the login button.
2. At the “+ID sign up” screen, enter your valid email address and password, then click the “登録 Register” button.
   Please set the password yourself.
3. Once you receive the “+ID Registration/Change Confirmation” email, select “登録・変更完了手続きへ進むProceed to Complete Registration/Change Procedure” in the email body.
4. After completing the registration of personal information, click on “AnyPASSへ To AnyPASS”.
5. Click on “Wiith +ID”.
6. Enter the registered email address and password, then click “Login”.

If you are not receiving the “Authentication Confirmation Email” when registering for +ID, please check the following:

1. Make sure you have not registered an incorrect email address.
   Please verify your email address and try the procedure again.
2. Check if the email has been redirected to a folder other than the inbox in your email software.
   It might be stored in a different folder due to filters (automatic sorting functions) set in your email software.
   Please check your spam or other folders for any redirection.
3. Check if you have set up domain-specific reception or address-specific reception.
   Please configure your settings to allow emails from the domains “plus-id.jp” and “anypass.jp” for both +ID and AnyPASS.
4. Check if you have not set up spam mail settings.
   If you are using spam mail prevention features, there is a possibility that emails may not be delivered. The settings or removal methods vary depending on your device or email service, so please refer to the user manual of your device or contact the relevant support. Additionally, even if you haven't personally configured receiving settings, emails may not be received due to mobile carrier-specific email rules or other settings such as security settings.

After completing the new registration, you cannot perform “reauthentication (sending of authentication confirmation email)” with the same email address within 24 hours. If you attempt the procedure within 24 hours, an error message “This email address already exists” will be displayed. Please wait for 24 hours before attempting the +ID registration process again. If the issue persists even after trying the above, please attempt registration with a different email address.

Please try resetting the password for +ID. Password reset can be done by clicking on 'you have forgotten your password“ at the bottom of the +ID login screen.

If you have purchased multiple tickets for each performance, please use “SMS, email, LINE, or QR code” to distribute tickets to your companions.
The tickets for the purchaser is not allowed to be distributed or transferred.
Please note that you cannot distribute all purchased tickets.
For details and instructions on the distribution process, please check below.

【About the distribution method】
https://anypass.jp/beginner/share.html

If the distribution process cannot be completed successfully, please press the “Cancel Request” button and try the distribution process again.
If an error occurred before receiving the distributed ticket, it may require actions within the purchaser's app.

If your companion has not yet received the ticket, you can cancel the distribution by using the “Cancel Request” button on the purchaser's app.
Additionally, even after the ticket has been received, your companion can return the ticket before entering the venue by using the “Return ticket to purchaser” button. Please refer to the instructions below for the procedure.

【Instructions for canceling the distributed tickets】
https://faq.syncanswer.jp/anypass/detail?site=VB91N06U&id=76

The tickets for the purchaser, which you have received through the AnyPASS app, cannot be distributed or transferred to another person.
If you are unable to attend, please use the official resale service scheduled for a later date.
Please note that VIP packages and BOX SEAT are not eligible for the official resale service.

If the ticket distribution process has been completed, the tickets for which the distribution process was performed will display “The receipt is complete.”.
If “The receipt is complete.” is shown within the AnyPASS app of the ticket purchaser, please instruct the companions who received the distributed tickets to check the ticket information in “My Events”.

When distributing tickets, please proceed with the distribution process in order from the top ticket displayed on the “My Events” ticket list screen.
After performing the distribution process in order from the top tickets, the last remaining ticket in your possession will be “your own ticket”.
Please be aware that if you distribute tickets with a gap in between, they may not be adjacent.
Also, as indicated on each site, even if you purchase multiple tickets, there is no guarantee that they will be in adjacent seats. Unfortunately, we cannot answer inquiries regarding seat placement.
Please confirm the details of your seat location at the venue on the day of the event.

To receive the tickets that have been distributed to you, please follow the steps below.

1. Download the AnyPASS app. And sign up or log in to the AnyPASS and +ID.
2. Click on the “Receive URL” sent by the ticket owner via “SMS, email, LINE, QR code”.
3. Select “Receive tickets” and launch the AnyPASS app.
   If you have not downloaded AnyPASS, you will be directed to the download screen.
4. Click “Confirm” on the notification within AnyPASS regarding the ticket reception.
5. After confirming the displayed event information, click “receive the tickets”.

If the distribution of tickets has been completed in advance through “Transfer” and both the purchaser and accompanying person have each tickets within the AnyPASS app, then separate entry is possible.

We will inform you of the timing and details of the resale on the official website＜https://taylorswift-theerastour.jp/＞ as soon as they are decided.

You cannot participate in the event using a screenshot or screen capture of the QR code.
When entering, please make sure to have AnyPASS downloaded on your smartphone.
The QR code on the home screen is updated at regular intervals, so an internet connection is required for use.

When entering, you will need the smartphone from which you received the ticket.
If you cannot launch AnyPASS you will not be allowed to enter, so please make sure your mobile phone is fully charged when coming to the entrance.